Introducing a new Customer Center experience Learn more
When I want to archive an e-mail from Outlook to SuperOffice Service as a request I get an error
Failed to communicate with server or SuperOffice Service denied the request. This is often caused by invalid SOAP configuration in Service.
Why does it happens and how do I fix this?
There two known situations when this error occurs:
When SOAP settings are not configured in SuperOffice Service
The solution is to configure the SOAP range in your installation, to do that follow the steps below:
When ISAPI and CGI modules are not allowed in IIS configuration
Read this Technical Documentation article to learn how to enable ISAPI and CGI on your server.