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The SuperOffice archiving button disappeared from Outlook. Why does it happen and how do I fix it?
There are 4 common causes of this situation:
To get your SuperOffice Ribbon back follow the steps below:
SuperOffice Ribbon is in the Active section
If you find SuperOffice Ribbon in the Active section, but it is still not visible in the Outlook Ribbon, it could be that:
Visual Studio 2010 Tools for Office Runtime (VSTO), which is a prerequisite for SuperOffice Ribbon to work is not installed on the computer. Please download it from here.
SuperOffice Ribbon is in the Inactive section
If you find SuperOffice Ribbon in the Inactive section, you should do the following:
SuperOffice Ribbon in the Disabled section
If you find SuperOffice Ribbon in the Disabled section, you should do the following:
SuperOffice Ribbon cannot be found in the list
If you are sure that SuperOffice Mail Link is installed on your computer, but the SuperOffice Ribbon does not appear in the Outlook Add-in list at all, try to reinstall Mail Link, check this FAQ how to do it.
If after reinstalling Mail Link SuperOffice Ribbon is still invisible then check if the SuperOffice registry key has been created in your Windows profile. To do so in regedit.exe navigate to HKEY\Current User\Software\Microsoft\Office\Outlook\Addins where you could see a key called SuperOfficeRibbon-Outlook.
If it is not created automatically, most of the time that is due to missing rights on the Windows profile. In this situation, we suggest either give the user local administrator rights on the computer and try to install Mail link with the .msi file or import/copy missing registry keys from the computer where SuperOffice Ribbon is visible, check this FAQ how to do it.
Note! Incorrectly editing a registry can permanently damage your computer or server (if you work on Citrix/Terminal Server), so do not delete or adjust any key if you don't know specifically why you do it. We recommend to back up the Windows registry before making any change. You can find instructions on how to do it in this article.
More information:
FAQ: What to do if SuperOffice Ribbon gets disabled every time we start Outlook?
FAQ: What can I do when I run into the problems with archiving e-mails from Outlook to SuperOffice CRM?