SuperOffice-logo

The ten most recent FAQ entries

  • What to do if import function has stopped working?

    I am trying to import contacts via the Import function in Settings and Maintenance and after the step 3 system hangs or freezes. Why does it happen and how do I fix it?  

  • How do I create and upload email template to SuperOffice?

    How do I create an upload email template to SuperOffice?

  • What to do when I get an error after I opened Outlook and while Mail Link was loading which is pointing to failing redemption.dll?

    What to do when I get an error (see screenshot below) after I opened my Outlook and while the Mail Link ribbon was loading? 

    Error on the screen:

    The following error were encountered. MailLink will exit: Unable to create object of type "MailItem": System.ArgumentNullException: Value Cannot be null. 
    at System.Activator. Create Instance( Type type, Boolean nonPublic)
    at SuperOffice.Ribbon.Outlook.SafeItem.GetFrom[T](String Redemption ID)
    at SuperOffice.Ribbon.Outlook.SafeItem.GetMailItem()
    at SuperOffice.Ribbon.Outlook.OutlookMailLink.TestRedemptionObjects()
    Unable to create object of type "MapiUnits": System.ArgumentNullException: Value cannot be null.....

    Error in Mail Link log file.

    • Version 1

    OUTLOOK.EXE: The following errors were encountered. MailLink will exit: Unable to create object of type "MailItem": System.IO.FileNotFoundException: Retrieving the COM class factory for component with CLSID {4BC25952-118E-4558-AC1F-9F88E9996D20} failed due to the following error: 8007007e The specified module could not be found. (Exception from HRESULT: 0x8007007E).
     
    Unable to create object of type "MapiUtils": System.IO.FileNotFoundException: Retrieving the COM class factory for component with CLSID {F429108D-6DD8-4827-9F01-8C13BE5CF8DD} failed due to the following error: 8007007e The specified module could not be found. (Exception from HRESULT: 0x8007007E).
     
    Unable to create object of type "RDOSession": System.IO.FileNotFoundException: Retrieving the COM class factory for component with CLSID {39AB7A13-B531-450E-8F7A-EA94C3F3C05F} failed due to the following error: 8007007e The specified module could not be found. (Exception from HRESULT: 0x8007007E).

    • Version 2

    OUTLOOK.EXE: The following errors were encountered. MailLink will exit: Unable to create object of type "MailItem": System.InvalidOperationException: Unable to load Outlook Redemption. Is SuperOffice MailLink installed correctly? (Looking for C:\Program Files (x86)\SuperOffice\SuperOffice Mail Link\redemption.dll) ---> System.IO.FileNotFoundException: Unable to locate 32-bit version of Outlook Redemption.
    Is SuperOffice MailLink installed correctly?

    (Expected: C:\Users\lene.klingen\AppData\Local\SuperOffice\SuperOffice Mail Link\Redemption.dll)
       ved SuperOffice.MailLink.Outlook.SafeItem.EnsureLoaderConfigured()
       ved SuperOffice.MailLink.Outlook.SafeItem.HandleError[T](Func`1 action)
       --- Slutten på sporingen av intern unntaksstakk ---
       ved SuperOffice.MailLink.Outlook.SafeItem.HandleError[T](Func`1 action)
       ved SuperOffice.MailLink.Outlook.SafeItem.GetMailItem()
       ved SuperOffice.Ribbon.Outlook.OutlookMailLinkAdapter.TestRedemptionObjects()

  • Why we are unable to open or create documents using Google Chrome?

    When we write a document in the web client using Google Chrome the document is not opened. It is also not possible to open an existing document. When we double click on a document it is not opened. When we use another browser it works fine.

  • How to enable/disable the possibility to merge or move contacts?

    A user is not able to merge contacts. How can we enable/disable this for users?

  • How to reset the forgotten password for SuperOffice CRM Online?

    How do I log in to SuperOffice CRM Online if I have forgotten my password?

  • Why some records in SuperOffice appear in red or blue?

    Some of the records (contacts, companies and follow-ups) appear in red or blue. Why does it happen?

  • How do I create a new user in SuperOffice CRM?

    How do I create a new user in SuperOffice CRM? 

  • How do I create a new sale in SuperOffice CRM?

    How do I create a new sale in SuperOffice CRM?

  • How do I create a link between sales or projects and requests in Service?

    How do I create a link between sales or projects and requests in Service?