The ten most recent FAQ entries

How do I download and install Web Tools for SuperOffice ?

The Web Tools are not connected as a consequence the E-mail button at the bottom of the screen is inactive (grayed out) and also it is not possible to open, edit and save documents from SuperOffice with Office programs. How do I fix it? 

How do I work with documents in SuperOffice CRM without Web Tools?

When I try to open an e-mail from SuperOffice CRM I get one of the error messages below:

“Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client”.

"SuperOffice Mail Link was unable to connect to the Outlook process. Please restart Outlook if it is running."

Why does it happen and how do I fix it?

Once in a while we get bounce messages after sending e-mail replies from SuperOffice Online Service. Why do our replies bounce and what does different bounce message codes mean?

How do I get an overview of all companies (or contacts) in SuperOffice CRM without any documents?

I have noticed new requests in the Service, which have type "Unspecified". When I try to open one of these I get an error: Something went wrong <...> Where these request came from and how I can remove them?

I want to edit a document in SuperOffice CRM, but after I double click on it, I get a notification that says:

“This document is currently being edited by …. You will not be able to edit the document and save your changes. Do you want to open it in Read mode?”

However, my colleague, who is mentioned in the notification, is not editing a document. 

Why does it happen and how do I fix it?
 

How do I configure SuperOffice that I get an automatic notification when a new form is submitted?

How do I log in to SuperOffice CRM Online if I have forgotten my password?