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When logging into the SuperOffice, I get an error message:
An error occurred while opening the database. See Log File.
What does it mean and how do I fix it?
Most of the time this error message comes up when SuperOffice installation does not have a sufficient access to the document archive or ODBC connection.
To test Document Archive path (an access to SO_ARC):
1. Find and open SuperOffice.ini file on the computer with the issue. Most often it is placed in the Program Files/SuperOffice folder.
2. Copy the value after Archivepath =
3. Go to Start and Run (Windows button + R).
4. Paste the path from SuperOffice.ini in the dialog you get and press OK button.
To test ODBC (connection between a computer and a database):
1. Go to Control Panel -> Administrative Tools -> Data Sources (ODBC).
2. Find SuperOffice ODBC and go through the ODBC connection wizard.