SuperOffice-logo

What to do when SuperOffice Ribbon is not loaded and I get an error after opening my Outlook?

(Open in new window)

Question

After I open my Outlook I get an error (screenshot below) and an error in Mail Link log file is:

OUTLOOK.EXE: The following errors were encountered. MailLink will exit: Unable to create object of type "MailItem": System.IO.FileNotFoundException: Retrieving the COM class factory for component with CLSID {4BC25952-118E-4558-AC1F-9F88E9996D20} failed due to the following error: 8007007e The specified module could not be found. (Exception from HRESULT: 0x8007007E).
 
Unable to create object of type "MapiUtils": System.IO.FileNotFoundException: Retrieving the COM class factory for component with CLSID {F429108D-6DD8-4827-9F01-8C13BE5CF8DD} failed due to the following error: 8007007e The specified module could not be found. (Exception from HRESULT: 0x8007007E).
 
Unable to create object of type "RDOSession": System.IO.FileNotFoundException: Retrieving the COM class factory for component with CLSID {39AB7A13-B531-450E-8F7A-EA94C3F3C05F} failed due to the following error: 8007007e The specified module could not be found. (Exception from HRESULT: 0x8007007E).

Why does it happen and how do I fix it?

Answer

There are few known solutions to fix this error:

Note! Before Web Tools versions 11 redemption.dll was called soredemption.dll

 

Correct the folder path to the location where redemption.dll is stored

To fix incorrect path to redemption.dll follow the steps below:

  1. Open the Windows Registry Edit by typing "Regedit" in the search bar on your computer.


     
  2. Click on the Edit and the Find buttons


     
  3. In the search dialog type "redemption.dll"  


     
  4. Make sure that all the references to redemption.dll are pointing to correct folder structure.

    Note! Incorrectly editing a registry can permanently damage your computer or server (if you work on Citrix/Terminal Server), so do not delete or adjust any key if you don't know specifically why you do it. We recommend to back up Windows registry before making any change. You can find instructions how to do it in this article.


Try to re-register the redemption.dll

 To re-register redemption.dll follow the steps below:

  1. Open the Command Prompt, also known as "CMD" by clicking the Windows logo in the bottom-left corner of the screen and typing "CMD". 


     
  2. In the CMD navigate to path %superofficefolder%\MailLink  
     
  3. Then type in regsvr32 Redemption.dll This command will re-register dll.
     

Repair or reinstall MS Office 

If the suggestions above did not help, please try to use the Repair function or reinstall the Microsoft Office. Please check this article for more information.

 

More information

FAQ: What to do when SuperOffice Ribbon is not loaded and I get an error after opening my Outlook? 

Details

Language: EN
Version: All versions
Product: Sales & Marketing (CRM client)
Product area: Email

Score

Poor  Good

Tags

  1. Configuration
  2. Technical