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How do I reinstall SuperOffice Web Tools?

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Question

I have been recommended to reinstall SuperOffice Web Tools. How do I do it?

Answer

Please follow the steps below to reinstall SuperOffice Web Tools:

  • If you use SuperOffice Web tools on Windows operating system, please follow the instructions in this section
     
  • If you use SuperOffice Web tools on the Mac operating system, please follow the instructions in this section


Reinstall SuperOffice Web Tools on Windows operating system 

  1. Close your SuperOffice CRM and Outlook applications.
     
  2. Navigate to Programs and Features in your computer, check this article for the instructions on how to find it.
     
  3. In the list of programs find SuperOffice MailLink (1), select it, and click on the Uninstall (2) button.


     
  4. In the list of programs find SuperOffice Web Extensions (1), select it, and click on the Uninstall (2) button.


     
  5. To make sure that all Web Tools settings are reset after reinstall, delete Maillink and TrayApp (2) folders in AppData Roaming (1) and SuperOffice 7 Web Extensions (4) folder in Appdata Local folder (3).




     
  6. Please follow this FAQ to learn how to install Web Tools.

Reinstall SuperOffice Web Tools on Mac operating system 

  1. Close your SuperOffice CRM, Outlook, and Web Tools applications. To close Web Tools, right-click on the SuperOffice icon in the tray and click Quit.


     
  2. Press Command + Space to get spotlight search on the screen and write in ~/library in the spotlight search.


     
  3. In the search box type in SuperOffice and in the file list select all files with the SuperOffice Web Tools (2) name. Right-click on them and click Move to Bin.


     
  4. Please follow this FAQ to learn how to install Web Tools.

 

Note!

  1. If you have been recommended to install the latest version of Web Tools, download it from the SuperOffice Download Service page.
     
  2. To be sure that you always have the latest version of SuperOffice Web Tools, you can participate in the SuperOffice Web Tools Pilot program. As soon as a new Web Tools version is available for download, after logging into SuperOffice you will be informed by a splash screen. Sign up for the program by filling in this form. 

 

More information

Troubleshooting video: How do I re-install SuperOffice Web Tools?

FAQ: What to do when I get an error "Installation failed" while installing SuperOffice Web Tools or Mail Link applications?

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Details

Language: EN
Version: 7.1 (7.1.4507)→
Product: Sales & Marketing (CRM client)
Product area: Web Tools (trayapp),Email

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Tags

  1. Configuration
  2. Application
  3. Technical