I have noticed new requests in the Service, which have a type "Unspecified". When I try to open one of them I get an error: Something went wrong <...> Why these requests were created and how do I remove them from SuperOffice Service?
In some situations, "Unspecified" requests can be created unintentionally because of a failed import of e-mail, script, e-mail filter, corrupted reply template, etc.
The "Unspecified" requests, which have been created already can be deleted only directly from the database using request IDs.
The steps below explain how these IDs can be found:
- In the SuperOffice navigator click on the Requests (1) button and click on the Find requests (2) item in the drop-down menu.
- In search, screen make sure the Title (2) field is included among the search fields. You can do it by clicking on the Add criteria (1) button.
- Add a tick next to the Advanced view (1) option to enable more search functions. Then click on the field, next to Title (2) and choose the is empty option from the list and click on the Search (3) button to get a list of requests.
- Right-click on the Title column and select the Sort ascending option.
- "Unspecified" requests will appear on the top of the list with empty Title as in the example below.
Note!
1. In the SuperOffice Online solution empty requests should not appear. If for unexpected reasons they do – you should be able to delete them using Batch Task. If that does not help, please contact support and provide them with printscreens of the ID's of the empty requests.
2. If this situation arises in the SuperOffice Onsite solution, your database administrator could delete them from the Ticket table in the database. We recommend taking a backup before making any changes directly to the database. If you need help with this, please contact support.