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How do I add a SuperOffice Chat widget to my website?

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Question

How do I add a SuperOffice Chat widget to my website?

Answer

To get the SuperOffice Chat widget active in your website you must do two actions, please follow the steps below to do it:

Step 1. Configure SuperOffice Chat channel

Step 2.  Add the JavaScript to your website Content Management system


Step 1. Configure SuperOffice Chat channel

  1. Log in to Settings & Maintenance
     
  2. Select Chat (1) on the left side of the menu, then create a chat channel or select on that has been created before (2) and click View (3). This will generate the script code, which you should copy and save.


     

Step 2. Add the JavaScript to your website Content Management System.

This FAQ shows how to insert a chat widget in the website, which is managed by WordPress. The steps are similar for any other content management system like Joomla, Weebly, Drupal, Episerver, Shopify, PrestaShop, etc.

  1. Log in to the Administrator panel and go to the section where you can edit or add HTML code. In WordPress, you click on Appearance and Editor sections.

  2. Place the JavaScript into your site header, if you want your chat widget to appear in all pages. If you want chat to appear only in a particular page, place JavaScript only into the header part of selected pages. After you finish editing your site code click Update file.

    Note! 
    The DEFER parameter ensures that this script does not block page loading. The script will run after the page has finished loading.

  3. Open your web page or refresh your website if you already have it open. The SuperOffice Chat widget is now available in the bottom right corner of your screen and ready to use.


More information:

Video: How to set up and configure the Chat widget in SuperOffice CRM 9

Video: How to add the Chat widget to your website in SuperOffice CRM 8

Learn The Essentials: How to get started with SuperOffice Chat

FAQ: How do I brand my chat widget layout?

Forum: Publish SuperOffice Chat through Google Tag Manager

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Details

Language: EN
Version: 8.1 CRM Online→
Product: Customer Service,Sales & Marketing (CRM client)
Product area: Request handling,Settings / Configuration

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Tags

  1. Technical
  2. Application