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How do I use predefined replies in the SuperOffice Chat?
You can easily use already prepared answers while answering your customer's inquiries on the SuperOffice Chat. There are three different forms of replies: FAQs, Reply Templates, or Quick replies. To learn how to use it, follow the steps below:
Note! You must have at least one user with a Service or Complete user plan to access your Knowledge Base with FAQs and Reply templates.