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How do I register a support request from within SuperOffice CRM?

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Question

What is the easiest way to register a support request to SuperOffice Support?

Answer

If you use any type of SuperOffice CRM which is newer or SuperOffice 8 you can easily submit a new support request within your SuperOffice CRM by following the steps below. Follow the steps below to learn how to do it:

  1. Click on the Help (1) button and in the drop-down menu click Support (2).


     
  2. In the pop-up dialog click on the button which fits best to the question you have.

  3. Write your question or describe the situation you are experiencing.


     
  4. On the right side of the screen, you will see the best FAQ suggestions that are selected based on your problem description.



    You can click on the title and read an FAQ in the same window without losing the description you already wrote.


     
  5. Add a tick box in the reCAPTHCE security screen (1), click Submit (2) and your question will be answered by one of our Support Consultants.

 

Note!  If you are using SuperOffice version 7.x or older, please use the SuperOffice Support portal to register your support request, this FAQ explains how to.
 

More information:

Article: Help resources in SuperOffice CRM

Details

Language: EN
Version: 8.0 R (8.0.5828)→
Product: Other

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  1. Application