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SuperOffice Ribbon has disappeared from my Outlook Ribbon. Which is the windows registry key in charge of loading SuperOffice Ribbon and how do I adjust it to bring it back?
In the Add-ins list in Outlook, you can check the current load behavior of SuperOffice Add-in. The load behavior should be set to "Load at Startup" like in the screenshot below and a windows registry key called Load behavior have a value 3.
In some situations, SuperOffice Add-in cannot be loaded, so to make it load again, you can follow the steps below:
If after restarting Outlook Load Behavior value goes back to 0, 1 or 2 we recommend reinstall Mail Link with the Windows user, that has local administrator rights. Check this FAQ to learn how to do it.
If this did not help, please register a support request. We will be able to help you more quickly if you provide us these log files:
Note! Incorrectly editing a registry can permanently damage your computer or server (if you work on Citrix/Terminal Server), so do not delete or adjust any key if you don't know specifically why you do it. We recommend to back up the Windows registry before making any change. You can find instructions on how to do it in this article.
More information:
FAQ: What to do if SuperOffice Ribbon gets disabled every time we start Outlook?