When I try to open an e-mail from SuperOffice CRM, but I get an error message:
"SuperOffice Mail Link was unable to connect to the Outlook process. Please restart Outlook if it is running."
Why does it happen and how do I fix it?
This error message comes up when an Outlook desktop app is installed and SuperOffice Mail Link tries to use it. There are two possible ways how to test if the Outlook app is installed on your computer:
- Open Settings (or Programs and Features) on your computer, navigate to Apps & Features, and check the list of apps installed. If you find Microsoft Office Desktop Apps - that means the Outlook app is installed on your computer, and to fix the problem, it has to be uninstalled.
- Open a search from your computer's Start menu and type in Outlook. If you see an Outlook icon as in the screenshot below it means that Outlook is installed as an app and to fix the problem, it has to be uninstalled.
Note! In some cases, you might get an error Creating an instance of the COM component with CLSID {4BC25952-118E-4558-AC1F-9F88E9996D20} from the IClassFactory failed due to the following error: 800401fa. after clicking on the e-mail button in SuperOffice. This error could be caused by the same described situation.
More information
FAQ: What can I do when I run into the problems with archiving e-mails from Outlook to SuperOffice CRM?