One of our customer’s employees contacted us and asked to get access to all of his company’s support requests in our customer portal. How do we set it up in SuperOffice Service?
To permit (or remove) access to all customer’s support requests, please follow the steps below:
- In SuperOffice Service, click on the Customers (1) button in the navigator, then in the quick search type in the name (2) of the contact who should get (or whom you want to remove) access to all their support requests. Double-click to open the contact.
- Click on Actions (1) on the right-hand side of the screen and Edit contact (2).
- In the Contact properties screen add a checkbox next to the Company access (1) option and click OK (2).
Now the contact has full access to all company’s support requests. If you want to remove access simply deselect this option.