Introducing a new Customer Center experience Learn more
After I open Outlook I get an error:
The following errors were encountered. MailLink will exit: Unable to create object of type "MailItem": System.InvalidOperationException: Unable to load Outlook Redemption. Is SuperOffice MailLink installed correctly? (Looking for C:\Program Files (x86)\SuperOffice\SuperOffice Mail Link\redemption.dll) ---> System.IO.FileNotFoundException:Unable to locate 32-bit version of Outlook Redemption. Is SuperOffice MailLink installed correctly?
Why does it happen and how do I fix it?
The error pops up when the folder path to SuprOffice.Mail.Protocol.Handler.exe component in the Windows registry is wrong, often it points to an old installation and it needs to be updated to a new one. Please follow the steps below to learn how to fix it:
Note! Incorrectly editing a registry can permanently damage your computer or server (if you work on Citrix/Terminal Server), so do not delete or adjust any key if you don't know specifically why you do it. We recommend to back up the Windows registry before making any change. You can find instructions on how to do it in this article.
If this did not help to solve your problem, please raise a support request with SuperOffice Support via Help -> Support inside your SuperOffice CRM application.
More information
FAQ: What to do when SuperOffice Ribbon is not loaded and I get an error after opening my Outlook?